QUESTIONS? CALL 888-886-1111
SHIPPING & RETURNS FAQ
Delivery time is 2 to 7 regular business days depending on the location and the weather.
Upon ordering, Your Mattrest® mattress is compressed, rolled and packaged in a box. When your mattress leaves the factory, you will receive a FedEx tracking number by email. You pay no fees for delivery. Unpacking your Mattrest® mattress is easy and fun. Enjoy!
Don’t worry. FedEx will leave you a notice for retrieving your item and or new delivery time. Not a problem.
Yes. Mattrest® mattresses are delivered FREE everywhere in the Continental US
NO DELIVERY FEES. Your Mattrest® mattress is delivered FREE everywhere in the continental US 😉
We can’t guarantee this. However, if you ordered a platform with your Mattrest® mattress, both items will be shipped at the same time. You should logically receive both items on the same day, but FedEx can not guarantee it 100%. Additional items including pillows, sheets, or any free gift items may not be shipped together with your Mattrest® mattress.
No, but if you order a few days ahead of when you want it to ship out, you can make sure you get your mattress 3 to 5 working days later, at the time you want it. No need to preorder, a mattress is always available at our factory when you order. The only thing we have to do is compress, box and ship.
We do not include a tax on the sale price. When you checkout via the shopping cart, taxes will be calculated automatically according to the shipping address. Tax is only charged for orders that are shipped to North Carolina.
Any request must be made before the 100th day following the date of delivery of the mattress. 1 application for return per buyer per year is accepted. To receive a full refund, you will have to demonstrate by photos that your mattress is not damaged in any way, soiled, stained, burned, torn, cut, wet or in contact with any liquid. It must be 100% free from any foul odors including pet, cigarette or other smoke odor, etc..
We understand if you are not satisfied. The process is simple. Login to your Matt account and submit the return form located there. Follow the return steps. We will contact you in 24 to 48 business hours to make arrangements for Matt’s free return. Returned mattresses are never resold, they are donated to charity.
We will send a protective carry bag and schedule a pickup. You must have the Mattrest® mattress packed into it and ready for pickup prior to pick up time.
Mattresses are donated to various charities across the United States.
No. You will not have to pay any return shipping fees on any mattress returned during its 100-night trial.
The amount of your purchase including any tax is refunded to you directly on the credit card used to purchase the mattress at no extra charge and within 30 days. 100-night trial refunds requested 60 days or more after the delivery date are processed on request. A check is issued and mailed to you.
Sure! Just give us a call or log in to your account and place the order yourself. Be sure to contact us if you have any doubts about the proper size, compatibility or anything at all.
TRIAL & WARRANTY FAQ
Sleeping with your new Mattrest® mattress is much like sleeping with a new partner. Your Mattrest® mattress is much different than your previous mattress and your body needs time to settle into it, just as your new Mattrest® mattress needs a little time to get used to you. Once you get familiar with one another, you’re going to enjoy sleeping together.
At least 60 days. This will allow you time to get adjust both physically and mentally. You will begin to feel increasingly refreshed as your sleep cycles will improve.
Yes. Rest well for the next 10 years. Mattrest® mattresses are guaranteed for 10 years. Even beyond traditional warranties, your Mattrest® mattress is covered by an exclusive Refresh & Recycle program.
Recycle & Refresh is a Matt supported volunteer program designed to reduce environmental impact while increasing customer satisfaction. It is available to all Mattrest® mattress customers. Recycle your Mattrest® mattress after only 5 years of use and get a brand new one for half price.
DESIGN & MANUFACTURING FAQ
Matt is manufactured entirely in the United States of America, in North Carolina, Georgia, and Indiana.
It’s not just the designs of Mattrest® mattresses that are 100% American, the materials also come from the USA. The three different foams of the mattresses are directly manufactured for Mattrest® mattresses right here in the USA. The covers are made in the USA and all materials that are used to create any and all parts of Mattrest® mattresses, including the shipping box, are sourced and crafted in the USA from local raw materials.
Matt is shipped factory direct to you from North Carolina, Indiana, or Georgia.
Yes. The foam used to craft Mattrest® mattresses is soy-based. Sourced from US farms. 😉